After the “Delivered" status, you will receive SMS asking you to rate a store. If you give the mark 1 or 2, it is suggested to leave a claim and start dispute. If the claim is left, a review is displayed on a store page. But if you open a dispute — funds on a contractor store's account are blocked, and you get a link for chat to separate with florists for this dispute. If a dispute remains unanswered by a store — it will be settled in your favor after 72 hours. When you get a new message in the chat from a contractor store you will receive a push notification. If you don't notice it, then a link to the chat will be repeated for you in SMS after 20 minutes.
Read more about disputes
It's nice to hear that.