If you cancel an order at any time before your order is sent for delivery (until the moment when an order status will be changed to "Courier is on the way") - a full refund within 1 - 7 bank days will be documented for you.
If you place an order through the "Flowwow Flowers" app (available for iOS
), money isn't written off, but only frozen on your account until your order is executed. In this case, if you cancel an order, money will be unfrozen on your card instantly.
If your order is executed, but you consider it to be executed improperly, poorly or not fully, and you want to receive compensation, you can open a dispute.
is an opportunity for buyers to protect their interests and funds in the event of receiving a defective product or not receiving of a product at all.
To open a dispute, click on the link from SMS message informing about delivery of your order. Leave a mark for execution of your order. If you give the mark 1 or 2, it is suggested to open a dispute. In case of refusal to open a dispute - a review is shown on a store page. But if you open a dispute - funds on a contractor store's account are blocked, and you get a link to a separate chat with a store for this dispute. If the dispute remains unanswered by a store - it will be settled in your favor after 72 hours. When receiving a message in the chat from a contractor store, you will receive a push notification. If you don't notice it, then the link to the chat will be repeated for you in SMS message after 20 minutes. Since flowers are perishable goods, and their condition after delivery depends on proper care - the dispute can be opened no later than a day after the order is executed.
It's nice to hear that.