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Client Refund Policy

Thanks for shopping at Flowwow.com
If you are not entirely satisfied with your purchase, we're here to help. All refunds are dealt with and decided on a case by case basis, but the following outline our policies and procedures to ensure a smooth process should a refund be deemed necessary.

Cancelling orders

If you need to cancel your order, please click "cancel order" in your personal account immediately.
We will be able to offer a full refund as long as the following conditions are met:

  • We cannot cancel an order or issue a refund for items that have already been delivered.
  • If your order is already onboard with the courier you will be charged a cancellation fee equal to delivery costs so that we can recover courier costs.

After Delivery

Due to the organic nature of most of our products (including flowers, flower arrangements and plants), time is of the essence in establishing what may have gone wrong. It is therefore essential that you leave a review and start a dispute in your personal account within 72 hours of delivery if you have any cause for concern with regards to the quality or condition of the flowers received. This allows us to diagnose the potential issue and assess an offer of replacement.

After contacting us with your concerns, you will be asked to provide a photo of the flowers so that we can assess what might have gone wrong.

If the flowers sent out are deemed to have been the incorrect item or of poor quality, florists will offer a replacement to be sent out. On a case by case basis we will assess if a replacement is not suitable and may offer a full or partial refund instead. In such cases, florists will bear the cost of re-delivery.

If the flowers have not been correctly cared for upon arrival (cut stems, regularly topping up water and adding flower food if needed, stored in a cool place away from direct sunlight or air-conditioning) we will be unable to provide a refund.

Refund Processing

If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have any concerns about your refund please don't hesitate to contact us: