After executing the order, you will receive SMS with a link to leave a review for this store. All reviews are displayed on the store page and are available to all clients, and also affect the rating of the store on Flowwow. If the average mark for the last 5 orders is less than 3 stars, the contractor will be blocked on the service.
If you think that your order has been performed improperly, poorly or not fully and you want to receive compensation, you can open a dispute.
is an opportunity for buyers to protect their interests and funds in the event of receiving a defective product or not receiving of a product at all.
How to open a dispute?
After the "Delivered" status, you will receive SMS asking you to rate the store. If you give 1 or 2 stars, it is suggested to leave a claim and open a dispute. If the claim is left, the review is displayed on the store page. But if you open a dispute - the funds on the contractor store's account are blocked, and you get a link to a separate chat with the store for this dispute. If the dispute remains unanswered by the store - it will be settled in your favor after 72 hours. When you get a message in the chat from the store, you will receive push notification. If you don't notice it, then the link to the chat will be repeated for you in the SMS in 20 minutes. Since flowers are perishable goods, and their condition after delivery depends on proper care - the dispute can be opened no later than 3 days after the order is delivered.
Read more about disputes