Last Updated: May 10, 2018
Thank you for using Flowwow!
There are two general categories of information we collect.
1.1 Information You Give to Us.
Information that is necessary for the use of the Flowwow Platform. We ask for and collect the following personal information about you when you use the Flowwow Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
When you use the Flowwow Platform, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Flowwow Platform.
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Flowwow Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
Enable you to access and use the Flowwow Platform.
Enable you to communicate with sellers.
Operate, protect, improve, and optimize the Flowwow Platform and experience, such as by performing analytics and conducting research.
Provide customer service.
Send you service or support messages, updates, security alerts, and account notifications.
If you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection.
To operate, protect, improve, and optimize the Flowwow Platform and experience, and personalize and customize your experience (such as making goods suggestions or ranking search results), we conduct profiling based on your interactions with the Flowwow Platform, your search and orders history, your profile information and preferences, and other content you submit to the Flowwow Platform.
We process this information given our legitimate interest in improving the Flowwow Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.
Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
Conduct security investigations and risk assessments.
Resolve any disputes with sellers and enforce our agreements with third parties.
We process this information given our legitimate interest in protecting the Flowwow Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Flowwow or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google).
Personalize, measure, and improve our advertising.
Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Flowwow or its third party partners.
Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Flowwow Platform, information obtained from third parties, and your search and orders history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings.
Flowwow will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(i) conform to the edicts of the law or comply with legal process served on Flowwow or the site; (ii) protect and defend the rights or property of Flowwow; and, (iii) act under exigent circumstances to protect the personal safety of users of Flowwow, or the public. Flowwow collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Flowwow does not sell, rent or lease its customer lists to third parties. Flowwow may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Flowwow, and they are required to maintain the confidentiality of your information.
We may review, scan, or analyze your communications on the Flowwow Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on Flowwow's legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
You may exercise any of the rights described in this section before your applicable Flowwow by sending an email to email@example.com. Please note that we may ask you to verify your identity before taking further action on your request.
You may access and update some of your information through your Account settings. You are responsible for keeping your personal information up-to-date.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Flowwow Account).
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Flowwow Platform to you, you can request that we erase your personal information and close your Flowwow Account. Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
Information you have shared (e.g., Reviews) may continue to be publicly visible on the Flowwow Platform, even after your Flowwow Account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
Because we maintain the Flowwow Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
Where you have provided your consent to the processing of your personal information by Flowwow you may withdraw your consent at any time by changing your Account settings or by sending a communication to Flowwow specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 5.6 and pending the verification whether the legitimate grounds of Flowwow override your own.
In some jurisdictions, applicable law may entitle you to require Flowwow not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Flowwow will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask Flowwow to cease processing your data for these direct marketing purposes by sending an e-mail to firstname.lastname@example.org.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Flowwow Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Flowwow Account, please contact us by email: email@example.com.