Заказывала букет на день рождения дочери на работу на один адрес. Поскольку мы живем в разных часовых поясах, я не знала,что дочь отпросилась с работы домой в связи с плохим самочувствием. Когда позвонил курьер,она сказала,что находится дома,по другому адресу,курьер доставил ей букет домой. Букет прекрасен,доставка на высшем уровне,большое спасибо магазину! Однозначно рекомендую!
К сожалению, в букете оказался один сломанный цветок. После обращения магазин оперативно вышел на связь, предложил несколько вариантов решения проблемы и без споров выполнил договоренность. В итоге был оформлен возврат стоимости двух цветов. Спасибо за уважительное отношение к клиенту и адекватную коммуникацию. Именно так, на мой взгляд, и должен работать хороший сервис.
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