The store has good service. They sent me a photo before delivery. In the photo, the bouquet looked different from what was ordered. I left a negative rating, and they contacted me in the store's chat. They said they had received a rose of a slightly different shade. I wasn't happy with this bouquet: I see discrepancies not only in the color, but also in the flower itself.
The order was for a peony rose. As stated in the product description, the rose in the bouquet was also a peony. Afterward, the store's administrator, a pleasant woman, called me. But the gist of the conversation was that she was trying to prove that the store had fulfilled the order 100%. She said she'd seen the flowers herself that morning and they matched the order. I was told the store didn't have any other flowers.
In the end, they agreed to add some embellishments to the bouquet to make it more beautiful. I didn't have time to order elsewhere—I needed the flowers today. The bouquet ended up being beautiful, but different. The first photo shows the bouquet that was provided after assembly, the second photo shows the one as ordered, and the third photo shows the bouquet with added decorations.
This is my fourth time ordering a cake from this store. The taste, quality, and execution are top-notch! I ordered a birthday cake for my boyfriend, and he loved it. Thank you so much!
Everything was great. The bouquet turned out a little different in color than the photo, but overall, it's not bad! I contacted the seller, received quick feedback, and they offered a discount on my next bouquet! Overall, everything was great, I recommend it!