I didn't take off a star for the delivery, but next time, please don't deliver flowers 35 minutes before the pre-arranged time and don't call the recipient to let them know about the delivery. I chose the "surprise" option and specified a specific time when the recipient would be home.
The best service! You helped us congratulate her from Moscow, without knowing the birthday girl's exact address, and deliver a gorgeous bouquet to a Yerevan suburb, a location not shown on maps, very late in the evening. The bouquet is even larger in person than in the photo; my friend is delighted. Thank you!