Payment

If your card was issued in Russia and you’re paying in roubles, you can use any convenient payment method. These include: - bank card online; - the Faster Payments System (SBP); - Yandex Pay; - Split; - SberPay; - digital rouble. We don’t store card details in our database and use the CloudPayments and Payselection payment systems. All transactions are processed in accordance with the international PCI DSS payment card security standard.

We use the official CloudPayments payment system (T-Bank OJSC, Russian Standard JSC) and Payselection. All systems comply with the international PCI DSS 4.0 security standard. The system undergoes a certification audit every year, after which its certification is renewed for another year.

No, currently you can only pay for your order online.

You can pay for your order by debit or credit card, via SberPay, Yandex Pay, the Faster Payments System (SBP), Split or with digital roubles. We take user security seriously and protect their data. That’s why one of the conditions for using the Service is that all transactions must be carried out through the marketplace.

We’ll refund the money within 10 days after the order is cancelled or the item is refused. The exact time it takes to reach your account depends on your bank.

No, you can’t pay for your order via Sberbank Online. You can see the available payment methods when placing your order

Yes, you can pay for your order with a foreign Visa or Mastercard. Whether the payment is available depends on the country where the card was issued and the issuing bank. You can see the available payment methods when placing your order.

If your bank has declined the payment, check:

- whether you have enough money in your account;
- whether the card details you entered are correct.

If everything is correct but the payment still doesn’t go through, try paying for the order with another card or message us in the Support chat under ‘Inbox’.

The money will be available on your card again within 10 days, but the exact refund time depends on your bank: sometimes it takes just a few minutes or a couple of days. If you paid for your purchase by card and cancelled the order within 45 minutes, the money will be refunded within 24 hours.

If an additional payment is required, the seller will send you a link by SMS or add an invoice to the order in the Flowwow app. Pay it online by bank card, just like a regular order.

Check your transaction history in your banking app. If the charge was made by mistake, contact us via the Help Centre and attach your payment receipt — we’ll help resolve the issue quickly.