I ordered a balloon arrangement, but the courier didn't deliver part of it... a representative contacted me right away. She very warmly and kindly offered to fix everything: deliver the missing part and add two more balloons because she noticed a broken one in the photo.
It ended up being a funny story: the courier forgot part of the order, and the girl herself delivered another unicorn and a bunch of two balloons 🦄😂
Yes, there was a hitch, but the brand handled it so well and attentively that I'm happy to leave a positive review. I really appreciate this kind of service and customer service ❤️